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Privacy Policy

A legal disclaimer

Robyn Wilson Physical Therapy, LLC

Effective Date: July 28, 2026

Last Updated: July 28, 2026

Robyn Wilson Physical Therapy provides self-pay, mobile, in-home physical therapy services. We are committed to protecting the privacy of visitors to our website at robynwilsonpt.com and the clients we serve. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have.

By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or our services.

Information We Collect

Information You Provide Directly

Contact Form. When you submit our website contact form, we collect the information you enter, which may include:

  • Full name

  • Email address

Scheduling and Service Requests. If you request an appointment or consultation, we may also collect preferred dates/times, your home address (needed to provide in-home services), and relevant health history.

Client Intake and Treatment Records. If you become a client, we collect additional health information necessary to provide physical therapy services, such as medical history, diagnoses, injury details, treatment goals, progress notes, and outcomes.

Payment Information. Because we operate on a self-pay basis, we (or our third-party payment processor) may collect billing details such as name, billing address, and payment card or bank information. We do not store full payment card numbers on our own servers.

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Information Collected Automatically

When you visit our Site, we (or our service providers) may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, time spent on pages, and referring/exit pages

  • Approximate location derived from IP address

  • Cookies and similar tracking technologies (see Section 6)

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Information from Other Sources

We may receive information about you from:

  • Referring healthcare providers, physicians, or other clients (referrals), with your consent where required

  • Business tools we use to operate, such as scheduling, email, or CRM platforms

How We Use Your Information

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We use the information we collect to:

  • Respond to inquiries submitted through the contact form

  • Schedule, confirm, and manage in-home appointments

  • Provide physical therapy assessment, treatment, and follow-up care

  • Process payments for services rendered

  • Communicate with you about your care, appointments, and account (phone, text, or email)

  • Maintain required clinical documentation

  • Improve our Site, services, and client experience

  • Comply with legal, regulatory, licensing, and recordkeeping obligations

  • Send you administrative updates; and, only with your consent, marketing or promotional communications

  • We do not sell your personal information.

 

 Health Information and HIPAA

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  • Because we accept private pay, we do not bill insurance or submit any PHI to electronic medical records.  We treat health-related information you share with us as confidential and apply administrative, technical, and physical safeguards consistent with industry best practices for health data.

  • We do not disclose your health information to third parties for marketing purposes without your written authorization.

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How We Share Information

We may share your information with:

  • Service providers who perform functions on our behalf, such as payment processing, scheduling software, email/SMS communication platforms, website hosting, and IT support — under confidentiality obligations and only as needed to perform their function.

  • Other healthcare providers, only with your consent or as needed to coordinate your care (e.g., a referring physician).

  • Legal and safety purposes, where required by law, subpoena, or court order, or where necessary to protect the safety of you, our staff, or the public.

  • We do not share your information with third parties for their own independent marketing purposes.

 

Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors use the Site

  • Improve Site performance and content

We may use analytics tools (e.g., Google Analytics) to help us understand Site usage. These tools may use their own cookies and collect data according to their own privacy policies. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

We do not use cookies to collect health information submitted through the contact form.

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Data Retention

We retain personal information, including clinical and billing records, for as long as necessary to:

  • Provide services to you

  • Comply with applicable state physical therapy licensing board recordkeeping requirements (commonly several years after the last date of service — requirements vary by state)

  • Meet tax, legal, insurance, and accounting obligations

  • Resolve disputes and enforce our agreements

Contact form submissions that do not lead to a client relationship are retained only as long as reasonably necessary to respond to the inquiry, unless you request earlier deletion

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Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, payment portals). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Robyn Wilson Physical Therapy LLC

Email: robynwilsonpt@outlook.com

Phone: 919-297-8410

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page indicates when it was last revised. Material changes will be posted on this page, and, where appropriate, we will notify current clients directly.

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